Return, Refund, and Dispute Policy


Effective Date: 2024-12-02

At 360 Vent Systems Canada, customer satisfaction is our top priority. This policy outlines the process for returns, refunds, and resolving disputes to ensure a smooth experience for our valued customers.

Return Policy

Eligibility for Returns

1. Timeframe: Items must be returned within 30 days of the original purchase date.

2. Condition:

- Items must be unused, in original packaging, and in resalable condition.

- Products that have been installed, modified, or damaged after purchase are not eligible for return.

3. Non-Returnable Items:

- Custom-ordered or made-to-measure items.

- Clearance or final sale items.

Return Process

1. Contact Us:

- Notify our Customer Service team via email at [email protected] or call +1-778-910-4147 to initiate a return.

- Provide your order number, proof of purchase, and details about the product(s) you wish to return.

2. Receive Authorization:

- A Return Merchandise Authorization (RMA) number will be issued. Returns without an RMA will not be accepted.

3. Package the Product:

- Securely pack the item(s) in original packaging to prevent damage during shipping.

- Include a copy of the RMA and proof of purchase inside the package.

4. Ship the Return:

- Customers are responsible for return shipping costs unless the return is due to an error on our part.

Ship to:

360 Vent Systems

Kamloops, BC

5. Inspection and Processing:

- Once received, items will be inspected. Refunds or exchanges will be processed within 7 business days of approval.

Restocking Fee

A 15% restocking fee may apply to certain returns unless the product is defective or an error occurred during order processing.

Refund Policy

Eligibility for Refunds

Refunds are available for:

- Eligible returns as per the Return Policy.

- Products that are defective, incorrect, or damaged in transit.

- Refunds exclude original shipping costs unless the return is due to our error.

Refund Method

- Refunds will be issued to the original payment method used at the time of purchase.

- Please allow 7–10 business days for the refund to appear on your account after processing.

Dispute Policy

Resolving Issues

If you have concerns regarding your order, refund, or return, follow these steps:

1. Contact Customer Service:

- Email [email protected] or call +1-778-910-4147 with your order details and a description of the issue.

2. Provide Supporting Documentation:

- Include photos or videos if the product is defective or damaged.

3. Resolution Timeline:

- We aim to resolve disputes within 5 business days of receiving all necessary information.

Exceptions to Refunds

Refunds or exchanges will not be granted in the following cases:

- Misuse or improper installation of products.

- Products altered or damaged after delivery.

Chargebacks

In the event of a chargeback or payment dispute:

- We will review the claim thoroughly and provide relevant documentation to the payment processor.

- If the dispute is resolved in our favor, we reserve the right to recover associated fees.

Need Help?

For any questions or assistance regarding returns, refunds, or disputes, please contact us:


Email: [email protected]

Phone: +1-778-910-4147

We appreciate your business and are committed to resolving any issues promptly and professionally.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to our products, you may contact us.